Please reach us at info@ivorycakehouse.co.uk if you cannot find an answer to your question.
Ivory Cake House is based in the UK. All of our products are freshly baked and shipped from our kitchen directly to your door.
Yes! We offer delivery across mainland UK using Royal Mail Tracked 24®. This service aims for next-day delivery after dispatch.
All orders are baked fresh, so please allow:
Yes! Our Pick & Mix Box allows you to choose between 4 and 6 of your favourite flavours. We also offer curated boxes like The Ivory Collection.
Our cookies are best enjoyed within 3 days of arrival. Store them in an airtight container at room temperature. For extra freshness, you can also freeze them for up to 3 months.
Not at the moment, but we’re working on it! Follow us on Instagram @ivorycakehouse_ltd to be the first to hear when they launch.
Our cookies are made in a kitchen that handles wheat, dairy, eggs, soya, and nuts, including peanuts and pistachios. We cannot guarantee any product is free from allergens.
Yes! We’re happy to accommodate event favours, corporate gifting, and custom flavour requests. Please email us at info@ivorycakehouse.com with your details.
Cancellations can be made within 2 hours of placing your order, provided it hasn’t been baked yet. Please email us right away if you need to make changes.
Absolutely! Add a personalised note at checkout for a beautifully wrapped experience — perfect for birthdays, thank yous, and sweet surprises.
No, Ivory Cake House is a locally-owned and operated online cookie store.
We are open Monday through Friday from 9am to 5pm, and closed Saturday to Sunday.