PRIVACY POLICY

Your privacy matters to us.

At Ivory Cake House, we are committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, and safeguard the information you share with us.

Ivory Cake House is a UK-based bakery specialising in handcrafted cookies and sweet treats. This website is operated by Ivory Cake House for the purpose of marketing, sales, and communication with our customers.

We may collect the following types of personal information when you use our website or place an order:

• Name
   
• Email address
   
• Phone number
   
• Billing and shipping address
   
• Payment information (processed securely through third-party providers)
   
• Order history
   
• IP address and browsing behaviour (via cookies)
   

We collect this information to:

• Process and deliver your orders
   
• Communicate with you about your purchase
   
• Send order confirmations and shipping updates
   
• Respond to your queries or concerns
   
• Improve your website experience
   
• Send occasional marketing emails (only if you opt in)
   

Your personal information is securely stored using trusted e-commerce and payment platforms. We use secure protocols (HTTPS) to protect your data in transit and limit access internally.

We never store your payment card details on our servers.

We only share your personal data with:

• Delivery providers (to fulfil your order)
   
• Secure payment processors (e.g. Stripe, PayPal)
   
• Marketing tools (only with your consent)
   

We will never sell or rent your personal data to third parties.

If you opt in to receive updates, we may email you about promotions, new product launches, or news. You can unsubscribe at any time via the link in the email or by contacting us directly.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
   
• Request corrections or updates to your information
   
• Ask us to delete your personal data
   
• Withdraw your consent for marketing communications
   

To exercise these rights, please email us at info@ivorycakehouse.com

We use cookies to improve your website experience and analyse traffic. You can adjust your cookie settings through your browser preferences. By using our site, you agree to the use of cookies.

We may update this policy from time to time. The latest version will always be available on this page, with the date of last revision.

Last updated: 2nd July 2025

If you have any questions about this Privacy Policy or how we use your data, please contact:

info@ivorycakehouse.com